Is Grand Hotel casino trusted?
We have gathered ratings from some of the most trusted and popular review platforms, including Trustpilot, AskGamblers, and Casino Guru, to provide you with a comprehensive overview of this casino. By combining these ratings with key casino characteristics such as game variety, user experience, security, and customer support, we have created a generalized, all-encompassing rating system. This approach ensures a balanced and informed evaluation of each casino, giving you a clearer picture of which platforms stand out and offer the best overall experience.
Licenses | UKGC: UK Gambling Commission |
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Website | grandhotelcasino.co.uk |
Year Of Foundation | 2000 |
Grand Hotel casino sister casinos | Luxury casino, Golden Tiger, Grand Mondial, Classic casino, Action, Captain Cooks, Blackjack Ballroom, Yukon Gold casino |
Owner | Apollo Entertainment Limited |
Affiliate program | Rewards Affiliates |
Self exclusion | |
Currencies | CAD, EUR, GBP, USD |
Languages | EN |
Restricted countries | Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Belgium, Botswana, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Show more |
Android mobile application | |
iOS mobile application |
Support email | support@crhelpdesk.com |
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Live Chat |
Payments | ApplePay, AstroPay, Bank Transfer, Maestro, MuchBetter, NETELLER, PayPal, PaySafe, Payz, Skrill, Visa |
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Min. dep | £10 |
Min withdrawal | £10 |
Payout speed | 1-5 working days |
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Grand Hotel casino review

Grand Hotel Casino, operated by Apollo Entertainment Limited since 2000, is one of the longstanding online casinos in the UK. Licensed by the UK Gambling Commission (UKGC), it offers a safe, regulated, and reliable platform for online gaming. Known for its elegant interface and high-quality games, Grand Hotel Casino appeals to both casual players and serious gamblers. This review examines the casino’s games, bonuses, banking options, mobile play, customer service, and its network of sister sites, providing UK players with a complete picture.
Bonuses and Promotions at Grand Hotel Casino
Grand Hotel Casino welcomes new players with a multi-deposit bonus up to £560. The first deposit offers a 100% match bonus up to £100, while subsequent deposits provide additional bonuses to boost the overall bankroll. This structure encourages players to explore a variety of games while maximizing their initial deposits.
The bonus structure is simple and accessible, with a minimum deposit of £10 required to activate the promotions. Wagering requirements apply, ensuring players engage with the game library while qualifying for withdrawals. In addition to the welcome bonus, the casino participates in the Rewards Affiliates program, allowing loyal players to accumulate points for further perks and promotions.
Deposit | Bonus | Maximum Bonus |
---|---|---|
1st | 100% match | £100 |
2nd | 50% match | £150 |
3rd | 50% match | £150 |
4th | 25% match | £160 |
This layered approach makes it easy for players to start their journey at Grand Hotel Casino with extra funds while gradually exploring the platform.
Game Selection at Grand Hotel Casino
Grand Hotel Casino offers a vast library of over 2,100 games, including slots, table games, video poker, and live dealer games. The variety ensures that all types of players, from slot enthusiasts to table game aficionados, can find something suitable.
Games are powered by a broad range of software providers, including Games Global, Evolution Gaming, Real Dealer Studios, SpinPlay Games, Foxium, and PearFiction Studios, ensuring high-quality graphics, smooth gameplay, and innovative mechanics.
Category | Examples | Providers |
---|---|---|
Slots | Branded slots, progressive jackpots | Games Global, Atomic Slot Lab, Snowborn Games |
Table Games | Blackjack, Roulette, Baccarat | Switch Studios, Real Dealer Studios |
Live Casino | Live Blackjack, Live Roulette | Evolution Gaming |
Video Poker & Specialty | Poker variants, Keno | Gold Coin Studios, Old Skool Studios |
The live casino section is particularly notable, offering an immersive experience with professional dealers and real-time gameplay.
Payments and Banking Options
Grand Hotel Casino provides a wide range of secure banking methods to accommodate UK players. Both deposits and withdrawals are straightforward, with a minimum deposit and withdrawal of £10.
Payment Method | Minimum Deposit | Withdrawal | Processing Time |
---|---|---|---|
VISA / Maestro | £10 | Yes | 1–5 working days |
PayPal | £10 | Yes | 1–2 working days |
Skrill / Neteller | £10 | Yes | 1–2 working days |
PaySafeCard | £10 | No | – |
Bank Transfer | £10 | Yes | 3–5 working days |
Apple Pay / MuchBetter / AstroPay | £10 | Yes | 1–3 working days |
E-wallets like PayPal and Skrill provide the fastest withdrawal times, while bank transfers and card withdrawals may take longer. All transactions are protected with industry-standard SSL encryption for maximum security.
Mobile Play and Compatibility
Grand Hotel Casino does not have a dedicated mobile app, but its mobile website is fully optimized for iOS and Android devices. The mobile version allows players to access the full game library, including live dealer games, without any compromise in quality or functionality. Navigation is intuitive, games load quickly, and the responsive design adapts to various screen sizes, making it convenient for playing on the go.
Customer Support at Grand Hotel Casino
Grand Hotel Casino offers 24/7 customer support to ensure players have assistance whenever needed. Support is available through live chat and email (support@crhelpdesk.com). The team is professional, responsive, and capable of handling queries related to account management, payment processing, bonuses, or technical issues. The consistent quality of customer care enhances the overall gaming experience and provides peace of mind to players.
Grand Hotel Casino Sister Sites
Grand Hotel Casino is part of the Apollo Entertainment Limited network, which includes multiple trusted sister sites. These platforms share licensing, banking options, and software providers but offer unique themes, bonus structures, and features to differentiate themselves.
Sister Casino | Shared Features | Unique Features |
---|---|---|
Yukon Gold Casino | UKGC licence, similar banking | Jackpot-focused slots, adventurous theme |
Blackjack Ballroom | Rewards program, live casino | Classic table game focus |
Captain Cooks Casino | Similar software and bonuses | Nautical theme, diverse slots |
Grand Mondial Casino | Progressive jackpots, Apollo platform | Frequent jackpot winners |
Golden Tiger Casino | Similar welcome bonus, software providers | Asian-inspired design |
Luxury Casino | VIP rewards, UKGC licence | Premium design, high-end experience |
The sister sites allow players to enjoy consistent security and gameplay while exploring unique designs, promotions, and themes across the network.
Conclusion
Grand Hotel Casino demonstrates the qualities that make an online casino both reliable and enjoyable. Its combination of a user-friendly interface, diverse game selection, and responsive customer support creates a seamless experience for players. The platform’s mobile compatibility ensures that gaming is convenient on the go, while secure and flexible banking options provide peace of mind for deposits and withdrawals. Being part of a network of sister sites adds an extra layer of credibility and choice for players seeking variety without compromising safety.
- Accept players from UK
- Has a welcome bonus in the casino
- Has additional bonuses to diversify your game experience
- Players are protected by UKGC: UK Gambling Commission license
- Quite old, trusted and tested by time and players
- Has a protection program and a self-exclusion for users
- Accepts payments in multiple currencies
- Deposit can be made using various payment systems
- The minimum top-up amount for your game is just £10
- The minimum amount for withdrawing your winnings is just £10
- Has 2100+ slots available for play
- Slots from many of the most popular, licensed and trusted providers
- Has 24/7 email support
- Has 24/7 live chat support
- It has a good rating on the most famous review sites
- Does not have an exclusive bonus
- Does not have sportsbook bonus
- Does not have regular cashback bonuses
- Localized to the only one language – EN
- Does not have mobile app for IOS or Android
- You will not be able to play if you live in the countries listed above.